Refund policy

Returns

  • BENCH WORKS INTERNATIONAL, S.L. is proud of the attention to detail and the rigorous quality control that goes into every stage of the creation of every product. We aim to ensure that all products supplied to our online customers arrive in perfect condition. However, as an EU customer, under the EU Directive on Distance Selling, you have 14 days on receipt of your goods to withdraw from your order. In this case, please ensure that you print off, fill in and return to us this Withdrawal Form (link to PDF) within 14 days of receipt of your goods. You will then have a further 14 days in which to return the goods to us. Provided the goods are returned within this time frame, in perfect condition with all packaging and ticketing intact and attached, BENCH WORKS INTERNATIONAL, S.L. will refund you in full for the cost of your order and the delivery cost to you but excluding your return postage to us, in line with the EU Directive. Any promotional offers or gifts supplied with your order should be returned with any returned merchandise. Failure to return any promotional offers will result in additional costs being charged.

  • Any promotional offers or gifts supplied with your order should be returned with any returned merchandise. Failure to return any promotional offers will result in additional costs being charged. 

  • Should you wish to return a product after 14 days, BENCH WORKS INTERNATIONAL, S.L. will offer you an exchange or credit note valid on our website for up to 3 months from date of purchase provided you supply a receipt, proof of purchase and tags attached.

  • The cost of returning the product is the responsibility of the customer.

  • You must inform BENCH WORKS INTERNATIONAL, S.L. if you are returning a product for a refund, exchange or credit note by emailing info@benchleather.com with your reason(s) for returning the product.

  • You are advised to obtain a receipt of postage and use a trackable shipping method that covers the value of the product. BENCH WORKS INTERNATIONAL, S.L. cannot be held liable for loss in transit.

  • Returns must be sent to:

    BENCH WORKS INTERNATIONAL, S.L. 
    C/Prado del Rey,1 11600 
    Ubrique, Cadiz, Spain