Shipments and returns

Delivery

LEATHER FOREVER, SL is able to deliver anywhere within the European Union at the following rates:

  • Standard EU delivery costs Euros 26.62 € and takes FIVE working days from dispatch.

  • Express EU delivery is available for Euros 59.29 € and takes three working days.

  • Spanish delivery costs Euros 8,49 € and takes one working day.

  • Bench Bags SL will endeavour to dispatch orders within 3-5 working days of acceptance, subject to availability.

  • Please note that because we use carriers to deliver your products, we require a signature and so cannot deliver to PO Box addresses.

  • Please note that with regard to international shipments, you are responsible for any local import duties and taxes that may be charged.

  • Please email info@benchleather.com if you have a special request regarding delivery. 

Customs information

  • If ordering products from benchbags.com for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. LEATHER FOREVER, SL has no control over these charges and cannot predict what they might be.

  • Customs policies vary widely from country to country, so you should contact your local customs office for further information.

  • Please be aware that when ordering from benchbags.com, you are considered the 'Importer of Record' and must comply with all laws and regulations of the country in which you are receiving the product. 



Delivery Claims

  • In the event of a product not being delivered to you within the expected five working days that delivery should take, please email info@benchleather.com quoting your order number and customer details.

  • LEATHER FOREVER SL must be informed of any damage that has occurred to a product in transit within 48 hours of that delivery. Please email info@benchleather.com quoting your customer order number. 

Returns

  • Bench Bags SL is proud of the attention to detail and the rigorous quality control that goes into every stage of the creation of every product. We aim to ensure that all products supplied to our online customers arrive in perfect condition. However, as an EU customer, under the EU Directive on Distance Selling, you have 14 days on receipt of your goods to withdraw from your order. In this case, please ensure that you print off, fill in and return to us this Withdrawal Form (link to PDF) within 14 days of receipt of your goods. You will then have a further 14 days in which to return the goods to us. Provided the goods are returned within this time frame, in perfect condition with all packaging and ticketing intact and attached, Bench Bags SL will refund you in full for the cost of your order and the delivery cost to you but excluding your return postage to us, in line with the EU Directive.Any promotional offers or gifts supplied with your order should be returned with any returned merchandise. Failure to return any promotional offers will result in additional costs being charged.

  • Any promotional offers or gifts supplied with your order should be returned with any returned merchandise. Failure to return any promotional offers will result in additional costs being charged. 

  • Should you wish to return a product after 14 days, Bench Bags SL will offer you an exchange or credit note valid on our website for up to 3 months from date of purchase provided you supply a receipt, proof of purchase and tags attached.

  • The cost of returning the product is the responsibility of the customer.

  • You must inform LEATHER FOREVER, SL if you are returning a product for a refund, exchange or credit note by emailing info@benchleather.com with your reason(s) for returning the product.

  • You are advised to obtain a receipt of postage and use a trackable shipping method that covers the value of the product.

  • LEATHER FOREVER, SL cannot be held liable for loss in transit. Returns must be sent to:

    LEATHER FOREVER, S.L. 
    C/Prado del Rey,1 11600 
    Ubrique, Cadiz, Spain

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